Description
The technology used makes it possible to manage calls by generating them automatically and connecting only those answers to the operator, optimizing times and allowing the operator to focus on the customer.
All this translates into reduced waiting times and increased operator productivity.
Handling of recalls also increases efficiency. The system, in fact, manages the personal calls of a specific operator and the generic ones, making the call to the number at the right time, avoiding forgetfulness and managing call attempts.
Yunes gives the possibility to monitor the work of the resources through listening systems in real time and in case of direct interaction with both the customer and the operator.
What are you waiting for? Use the Yunes Agent Desktop platform now by clicking on the download or visit the website for more details
