Yunes - Centralino & Ivr

Description

The customer who calls you immediately understands that you are a professional.

Welcome to the Rossi & Figli company. To speak to the administration press 1, to speak to the sales office press 2

Receive calls dynamically. Let your customers know the opening hours. Route calls directly to the right department. Produce messages directly with advanced speech synthesis.

All with a few clicks at € 29.90 per month with a number in your name included.

Functionality

Automatic answerer (IVR)

Manage incoming calls with a simple and flexible automatic answering system with personalized messages.
Telephone Management

Configure your software and hardware phones to answer incoming calls and make manual calls.
Buy additional numbering 10€ Month (optional)

Buy inbound numbers to manage the ROC and your customer service
Inbound queue management

Create and configure queues for inbound calls.
Music for the wait

Personalize your music for on hold

View all

Report calls

View and control received and placed calls.
Speech synthesis

Create your messages in any language for your responder
Configure working hours

Configure the opening and closing times of your services.
Prefix block

Block certain prefixes for certain users
Management of multiple agendas

Use the agenda application to book telemarketing appointments by managing multiple agendas at the same time
Calls From Browser

Call your customers directly from the browser
SMS

Send SMS directly from the SMS browser to your customers
Phonebook

Call your customers directly from the browser
Users and Roles Configuration

Configure your users and assign them permissions
Group management

Manage your work groups to get group statistics
Web assistance

Request assistance, support and training

Contact center & IVR

Description

Functionality