Yunes - Call Center

Description

Zero installation costs

Zero subscription costs

Unlimited users

50 € of free traffic with the one to one training course

If you have a call center, Yunes is the product for you. All the power of the fifth generation predictive algorithm in a flexible and scalable platform with the most complete statistical report section on the market that will allow you to have everything under control at any time and in real time.

With a simple click, the operator can transfer calls to the Backoffice avoiding anomalous intrusions during the sales phase.

Functionality

Agencies Management 200€ Month (optional)

Involve and control your agencies efficiently
Wallboards management 50€ Month (optional)

View the races and rankings in all the offices on a large screen. Launch an alert when a agent makes a sale
Automated unmanned campaigns

Use the power of commercial calls without the help of the operator
Call forwarding to the back office

Direct transfer from the operator to the BackOffice to avoid intrusions in the sales department
Dashboard management

Create your own custom dashboard for each role in your company

View all

Realtime statistics

Verify, monitor the status of your company in real time
Historical Statistics

View your workforce stats to improve your business
Lists management

Manage lists effectively. Recycle the names.
Campaign Management

Configure and share your outbound campaigns in a versatile way.
Company Management

Manage the companies that belong to you
Management of audio recordings

Record and listen to your calls
Outcomes management

creates the outcomes of contracts and calls that will be displayed by operators
Headquarters Management

manage your business locations to get separate statistics by business location
Automatic answerer (IVR) 30€ Month (optional)

Manage incoming calls with a simple and flexible automatic answering system with personalized messages.
Telephone Management

Configure your software and hardware phones to answer incoming calls and make manual calls.
Buy additional numbering 10€ Month (optional)

Buy inbound numbers to manage the ROC and your customer service
Inbound queue management

Create and configure queues for inbound calls.
Music for the wait

Personalize your music for on hold
Report calls

View and control received and placed calls.
Speech synthesis

Create your messages in any language for your responder
Configure working hours

Configure the opening and closing times of your services.
Prefix block

Block certain prefixes for certain users
Management of multiple agendas

Use the agenda application to book telemarketing appointments by managing multiple agendas at the same time
Calls From Browser

Call your customers directly from the browser
SMS

Send SMS directly from the SMS browser to your customers
Phonebook

Call your customers directly from the browser
Users and Roles Configuration

Configure your users and assign them permissions
Group management

Manage your work groups to get group statistics
Helpline

Request assistance, support and training in real time